| Dear Customers
Please share your opinion on cooperation with us for us to provide you with better products and services.
- How often do you contact our company?
once a week or more
once a month
once a quarter
once a year
other
- How good do you find the cooperation with Twelve Electric?
|
| Criterion
| Rating scale
(choose one)
| | A
| Knowledge and competency (professionalism,
knowledge of substantive problems)
| very good,
good,
average,
bad,
very bad
| | B
| Customer service level (manners,
attitude,
availability,
helpfulness)
| very good,
good,
average,
bad
very bad
| | C
| Orders realisation time (time of response to queries and orders realisation)
| very good,
good,
average,
bad,
very bad
| | D
| Cooperation comfort (friendly procedures,
individual solutions)
| very good,
good,
average,
bad,
very bad
| | E
| Products and services quality
| very good,
good,
average,
bad,
very bad
| | F
| Commitment and readiness to solve the approached problems
| very good,
good,
average,
bad,
very bad
| | G
| Information and technical consultancy (prompt and complete informing about products and services)
| very good,
good,
average,
bad,
very bad
|
- Your dealing with us was:
Commercial offer request
Pricing information request
Technical information request
Order placement
Order realisation query
Complaint
Other
- Where do you get information on Twelve Electric’s current offers?
press advertisements
WWW
written materials,
leaflets,
folders,
price lists
entries in trade fair catalogues
sealed tenders
telemarketing
seminaries,
symposia,
trainings
direct contact
other:
- What field of Twelve Electric’s offer do you find the most interesting? - please enter the name of product or service
Power factor correction:
Network quality monitoring:
Electrotechnical equipment:
|
Questionaries